This exciting opportunity has arisen for a full time Practice Administrator to join our clients Medical Secretarial Team. You will be required to be able to work on your own initiative and provide support to a busy and demanding service. If you are enthusiastic, motivated, and ready for a challenge then you are the person we are looking for. We are committed to maintaining our high standard of patient care and customer service in a friendly and professional environment.
The successful candidate will have a positive and friendly outlook, who can work well under pressure and ability to work as part of a team and manage their time effectively.
Main duties of the job
- Providing full support for the Medical Secretaries team, ensuring an efficient and effective administrative service to the practice.
- Supporting the Medical Secretaries team managing the generic mailbox and monitoring and processing the responses from hospitals, and forwarding any actions to the relevant GP.
- Supporting the Workflow team, scanning and uploading to patient records documents in paper or electronic formats.
- Providing courteous, confidential and sympathetic advice to patients.
- Good organisational and language skills.
- High attention to details.
- Ability to stay calm under stressful circumstances.
- Interpersonal abilities.
- Always displaying tactfulness to patients
- IT skills.
- Maintain effective filing and recording system for patient data.
- Being discreet with confidential information.
- Having good written and spoken communication.
- Being able to work with a team.
Job responsibilities
- Effectively monitoring and processing the responses from hospitals and other healthcare agencies.
- Managing the generic mailbox processing all email correspondence and prioritising urgent actions/requests from the District Nurse/Hospitals.
- Supporting the Workflow team by scanning paper documents/letters to patient’s record, as per the Workflow protocols – Cardiology, Out of Hours/A&E reports, Radiology etc.
- Supporting the Workflow team by uploading electronic documents/letters to patient’s record, as per the Workflow protocols – Cardiology, Out of Hours/A&E reports, Radiology etc.
Person Specification
Essential Good standard of education and experience of working in a busy office environment.
Desirable
- Experience on EMIS Web
- Experience of working General Practice.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
